This Refund and Cancellation Policy sets out how cancellations and refunds work for all digital software and service subscriptions provided by Novera Media – Hüseyin Ege Ermiş (sole proprietorship).
1. Nature of the service
The services provided by Novera Media are software and applications delivered entirely online. When payment is completed, a user or business account is created and access to the service is granted. No physical product is delivered.
2. Delivery and start of service
Once payment has been completed successfully, the user account and the management panel or application are activated immediately and access is granted. Performance of the digital service is deemed to have started at that moment.
3. Right of withdrawal
Under Article 15 of Turkish Consumer Protection Law No. 6502, there is no right of withdrawal for:
- digital services performed instantly online
- content delivered instantly to the consumer and put into use immediately
Because the service starts when the account is activated, the right of withdrawal cannot be used for the subscription fee.
4. Refund conditions
As the service is delivered online and performed immediately after payment, payments are not refunded under normal circumstances.
In exceptional cases, a request may be reviewed at the user’s request. Such a review is entirely at Novera Media’s discretion.
5. Cancelling a subscription
Users may cancel their subscription at any time. After cancellation:
- no refund is made for the remaining part of the subscription period;
- the service can be used until the end of the subscription period;
- when the subscription ends, the user account and access to the service are deactivated.
6. Suspension or termination of the service
Novera Media may stop the service or suspend the account if it finds false, incomplete or misleading information, account sharing, misuse, behaviour that creates a security breach, or unlawful use.
7. Contact
For cancellation and refund requests, contact us:
info@noveramedia.com
+90 545 237 58 46